Carrier Ethernet Assurance: A Service-Specific Approach for Improving Customer Experience and SLA Compliance

Billing and OSS World (Feb 22 2013) Middle Mile , Business Ethernet , Other analysts

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   Major operators are turning to Ethernet to cut service-delivery costs — it offers an efficient and shared infrastructure model over more scalable, all-IP technology. In an Ethernet model, many customers are provisioned on the same pipe. However, operators need to ensure customer satisfaction by making sure that the shared infrastructure approach doesn’t result in congestion that could negatively impact the customer experience.

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